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With today's complex networks and applications, maintaining your information systems is no small task. We know that choosing the right tools and processes can significantly impact how your business functions. CyberAdvisors is a qualified partner that provides a universe of services and support within seven primary practice areas to help you manage and maintain your systems. We understand that no two clients are the same, so we work with you to create the service level agreement that meets your objectives. When CyberAdvisors is your IT solutions provider, you will experience a multitude of benefits, including:

  • Improved support for your end-users
  • Cost effective, scalable service
  • Access to experienced engineers and technicians
  • Availability of personnel 24x7x365
  • Faster implementation of projects
  • Utilization of the latest technologies

Our expertise is keeping your systems in top shape so that you can stay focused on your business.

About Us

  • Imagine the advantage of having state-of-the-art helpdesk support...
  • Imagine having someone knowledgeable about your system at your side, resolving complex problems swiftly and effectively...
  • Imagine how it would feel to have certified, experienced engineers dedicated to upgrading your network infrastructure...

Why Imagine?

CyberAdvisors specializes in taking care of the problems end-users cannot solve. We pride ourselves on offering creative IT solutions designed for your business and expertly delivered with precision and quality results. Whether your challenges are in the helpdesk, desktop, or network arenas, CyberAdvisors welcomes the opportunity to address your needs and design the systems and support structure environment that is right for you.

Service Desk and Ticketing System

Providing quality service desk solutions is the heart of CyberAdvisors' business. By rendering quick, responsive answers to your IT challenges, CyberAdvisors will have a positive impact on the overall productivity of your organization.

CyberAdvisors makes technology work for you by managing, strengthening, and assessing your company's IT through the following services:

  • Managed Services: Using Our Resources
    • CyberAdvisors integrates people, processes, and technology to bring talent, ingenuity, and expertise to your environment. We will execute documented procedures to optimize your operations, exceed service levels, and maximize end-user satisfaction.

    Our web-based ticketing solution offers a solution that allows users to submit service requests through the web, email and telephone from anywhere at any time. Our professionals have the capability to take remote control of end-users' computers and solve problems as though they were physically at the desk-side.

    Regardless of the resources used, CyberAdvisors continuously takes steps to sustain a knowledgeable, reliable, and efficient service desk group.

    With all managed services, CyberAdvisors offers:

    • Rigorous knowledge management
    • Increased end-user satisfaction
    • Access to industry thought leaders
    • Advanced technology
    • Certified professionals
    • Customized service level agreements
    • Reported performance metrics
    • Proactive recommendations
    • Server, LAN and Computer Monitoring

    CyberAdvisors LAN and Computer Monitoring give IT professionals the ability to know what is going on with their networks. With little effort and minimal time, you can proactively monitor servers, workstations, and switches/routers/firewalls.

    Eliminate problems before they occur. Get instant notification with customized CyberAdvisors Alerts. Receive a system alert when critical servers go down, disk space reaches a certain level or a possible security threat occurs.

    Key Features:
    • System Monitoring
    • Customizable Alerts
    • Remote Access
    • LAN Watch
    • Comprehensive Reporting
    • Computer Audit and Discovery
  • Audit and Discovery
    • CyberAdvisors provides fast, accurate and up-to-date Audit and Discovery of your entire computing infrastructure. Get complete and comprehensive hardware inventory and software inventory delivered right to your fingertips.

    CyberAdvisors Computer Audit and Discovery provides automatic audits of your servers, workstations and network equipment. Flexible scheduling provides the administrator with full control to completely automate the computer audit function. The audit results from each computer are returned to the CyberAdvisors server. From the Web user interface, the complete computer inventory is displayed.

    Comprehensive hardware inventory and software inventory reports are available anytime. All reports are customizable, can be saved with various options for reuse and be exported. In addition, all reports can be scheduled for automatic distribution to multiple recipients.

    CyberAdvisors Computer Audit and Discovery can be deployed in no time. The application is very easy to use and does not require consultants or long training cycles to start using it. It can be accessed from anywhere and does not require special servers or reconfiguration of your existing computing infrastructure.

    Key Features:
    • Complete Automation of Computer Inventory and Audits
    • Accurate up-to-date Hardware Inventory and Software Inventory
    • Track and Report Inventory Changes
    • Customized Detailed Reporting
  • CyberAdvisors Software Deployment
    • CyberAdvisors provides easy, fast and reliable Software Deployment for your entire computing infrastructure from anywhere. Forget learning a new language, setting up multiple servers, and long training classes, CyberAdvisors eases the task of rolling out applications and updates.

    CyberAdvisors Software Deployment provides the flexibility and reliability needed to deploy applications and updates automatically. From simple executables to complete application suites, CyberAdvisors handles the automated deployment easily.

    Not just software deployment. CyberAdvisors Scripts provide an easy fill in the blank approach to not only deploy complex applications but automate system management functions. Virtually anything that can be done from the command line of a computer can be created in minutes within a CyberAdvisors Script. The scripts can be scheduled to run at anytime on a one time or recurring basis.

    Ease the process of installing applications and updates across your entire computing infrastructure, increase your productivity and stop the running around.

    Key Features:
    • Application Deployment
    • Automate System Management Functions
    • Custom CyberAdvisors Packaging
    • Comprehensive Reporting
  • Field Service
    • Even though most issues can be solved remotely with our service desk, sometimes an onsite visit is the best way to resolve a given issue. CyberAdvisors has a great group of desktop-level and senior level network engineers available for anything from desktop repair to disaster recovery and Cisco installation/troubleshooting. We also specialize in national deployments/rollouts of technology.

    Utilizing the service desk and remote tools first, problems can be then escalated to our field team for dedicated resolution. With CyberAdvisors' unique tools and training, we reduce costly site visits to only when necessary and increase the mean time to resolution for organizations.
  • CyberAdvisors Backup and Disaster Recovery
    • The data on computer systems is one of the most valuable assets within any organization. Today, there are vast amount of business intelligence, financial records, customer information and correspondence stored on computers throughout the organization. To ensure business continuity and keep the people and business productive, the data must be safeguarded.

    Every business owner needs to know that regardless of the event, the systems and data could be recovered quickly so that the business activities of the organization can continue. Safeguarding this data should not have to be a difficult and complicated process. It should not have to be a process that requires a person to remember to do it. It should not require someone to transport tapes or other media offsite so that in the event of a disaster, systems can be recovered quickly and completely.

    CyberAdvisors Backup and Disaster Recovery (BU/DR) helps take the worry away from data protection. It provides a powerful, simple and automated approach to backing up and restoring systems completely and automatically.

    CyberAdvisors BU/DR creates the exact server or workstation disk image for a complete backup providing organizations with the most comprehensive, reliable, and cost effective data protection. The disk backup file includes all the computer disk data including system, programs, databases, and the like. After a system crash, CyberAdvisors BU/DR allows the Service Team to perform a full system restore, a bare-metal restore or just a restore of databases, files, or folders in minutes.

    CyberAdvisors Backup and Disaster Recovery offers far greater flexibility. From one interface, our Service Team can deploy backup on remote servers and workstations, create backup images over the network, automatically replicate the images offsite and restore data. This greatly increases staff productivity while reducing costs.

    Key Features:
    • Fully Automated Real-Time Backup Complete Disk Imaging
    • Folder and File Level Backups
    • Restore Folders or Files
    • Restore Complete Disk Images
    • Secure
    • Comprehensive History and Reporting
  • Application Development
    • CyberAdvisors has developed a robust development practice focused on technologies such as .Net, Access/SQL, J2EE, Websphere, Lotus Notes and many more. Our programmers/analysts are experienced and bring their unique toolsets to the table to deliver the project in on time. We have designed applications for companies in industries such as retail, insurance and legal. For more detailed information, please ask your account manager for our development case studies and references.
  • Creative – Web Design/E-commerce, Business Identity
    • CyberAdvisors has been doing e-commerce and web design since it's inception in the 90s. We have continued to evolve with the times and create outstanding web and business intelligence (logos, business cards, photography, letterhead, brochures, etc.) in a plethora of industries. Designers pride themselves on personal attention and can help our clients through every step of the process to deliver the product. Our prices are competitive and we have an unmatched ROI.

    Services:
    • Design and Branding
    • Implementation
    • Hosting
    • Maintenance
    • Multimedia
    • Print